Help & FAQ
Quick answers about booking, payment, changes and support. Can't find what you need? Our team is one message away.
Search for your flight, hotel, package or visa, pick the option that suits you, and follow the secure checkout. You'll get an instant confirmation by email once payment is complete.
Yes. A confirmation with your booking reference is emailed to you right away, and it's always available under "My bookings" in your account.
We accept Mada, Visa, Mastercard, Apple Pay and bank transfer through our licensed payment provider. Your card details are never stored on our servers.
The default currency is SAR (Saudi Riyal). You can switch to USD, AED or EUR from the currency switcher in the top bar.
Most bookings can be changed or cancelled within the supplier's policy. Open the booking under "My bookings" to see its exact cancellation deadline and any fees before you confirm.
Approved refunds are returned to your original payment method. Timing depends on your bank, but it usually takes 5–14 business days to appear.
You can book as a guest, but an account lets you track trips, store traveler details, and manage bookings in one place.
Message us on WhatsApp, email info@masarholidays.com, or call +966 59 594 9799. We're happy to help with anything before or after your trip.
Still need help?
Reach us whichever way suits you best.