Privacy Policy – Masar Holidays
Last Updated: 17 September 2025
Masar Holidays (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website masarholidays.com and when you book our travel-related services.
1. Information We Collect
When you use our website or services, we may collect the following information:
- Personal Information: Full name, email address, phone number, nationality, date of birth, passport details (for Umrah and travel purposes), and payment details.
- Booking Information: Hotel, flight, Umrah, or tour preferences, travel dates, and group/family details.
- Technical Information: IP address, browser type, operating system, and browsing behavior on our site.
- Communication Data: Messages, inquiries, and feedback you provide when contacting our support team.
2. How We Use Your Information
We use your information to:
- Process bookings for hotels, flights, Umrah, tours, and car transfers.
- Confirm reservations and send booking details via email, SMS, or WhatsApp.
- Provide customer support and respond to your inquiries.
- Improve our website performance and user experience.
- Send special offers, promotions, and updates (only if you opt-in).
- Comply with Saudi Arabian laws and regulations related to travel services.
3. Sharing of Information
We do not sell or rent your personal data. However, we may share your information in the following cases:
- With travel partners (hotels, airlines, transport providers, and Umrah operators) to complete your bookings.
- With payment gateways and banks to process secure transactions.
- With government authorities when required for visa, Umrah, or security purposes.
- With IT and hosting service providers to operate our website securely.
4. Data Security
We implement strict measures to safeguard your information, including:
- Secure Socket Layer (SSL) encryption for transactions.
- Restricted access to personal data by authorized staff only.
- Regular monitoring and security updates to prevent data breaches.
5. Cookies Policy
Our website uses cookies to improve functionality and provide a better browsing experience. Cookies help us remember your preferences, track website traffic, and personalize content. You can disable cookies through your browser settings, but some features of our website may not function properly without them.
6. Your Privacy Rights
Depending on your country of residence, you may have the right to:
- Access, correct, or update your personal data.
- Request deletion of your data (subject to legal requirements).
- Opt-out of marketing communications at any time.
- Restrict or object to certain types of data processing.
To exercise these rights, please contact us at: info@masarholidays.com
7. Data Retention
We retain your information only for as long as necessary:
- For bookings – until the travel service is completed.
- For financial and legal compliance – as required by Saudi Arabian law.
- For marketing (if you opt-in) – until you unsubscribe.
8. Third-Party Links
Our website may contain links to third-party travel services or partners. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing personal data.
9. Children’s Privacy
Our services are intended for adults (18+). We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately for removal.
10. Changes to This Policy
Masar Holidays reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Masar Holidays
Al-Nakheel Plaza, Ar Rusayfah, Makkah 21955, Saudi Arabia
Phone: +966920007968
Email: info@masarholidays.com